Delivery & Returns

1. Delivery & Delivery Methods
We deliver your goods with DPD. Free standard delivery on all orders above £65. Orders below £65 will have a delivery charge of £6 (within UK) per parcel added to all orders. Delivery charge for parcels to Ireland is £14.50.

2. Deliveries
Orders placed before 12.00 are processed the same day and are usually delivered within 3-4 days. Delivery will be made directly to the address you have specified at the time of purchase.

3. Damaged goods and complaints
When receiving your goods, it's important that you check to ensure that the goods are not damaged or incorrect. Should the product be incorrect or damaged contact us as soon as possible by e-mail to customerservice@sachajuan.com for further instructions.

4. Right of withdrawal and open purchase
As a customer, you have the right to undo your purchase within 14 days of receipt of the goods. The right of withdrawal can only be exercised if the goods can be returned in original packaging, products are unopened, and are in a substantially unchanged condition. You have the right to open your delivery, but products contained within should not be opened or used. When using a right of withdrawal / open purchase, you are responsible for the return freight.

5. Returns & Repayment obligation
If you make use of your right of withdrawal, we will refund the full amount of the item as soon as possible or within 30 days from the date we received the item.

6. Exchanges
If you wish to exchange a product, it is up to you to pay the freight for returning items, however we will cover freight of the new goods to you.